Refund Policy

REFUND, RETURN & REPLACEMENT POLICY

At Baal Bazaar, we take great care to ensure that every human hair product is thoroughly checked for quality before dispatch.

Due to the hygienic and personal-use nature of human hair extensions, wigs, toppers and related hair products, we follow a No Return, No Exchange and No Refund Policy, except in cases of a verified manufacturing defect, incorrect product supplied, or missing item, subject to the conditions below.

1. Inspection After Delivery

Customers are allowed and encouraged to open the parcel and inspect the product immediately after delivery.

You may check the product to confirm:

  • The correct product has been received.

  • The correct quantity has been received.

  • No item or component is missing.

  • There is no visible manufacturing defect.

  • The product matches the order placed.

However, during inspection, the hair must not be worn, washed, combed excessively, brushed, cut, colored, bleached, chemically treated, heat-styled, installed, altered, or used in any manner.

The original tags, bands, seals, labels, packaging and attachments must remain intact.

2. Defects Eligible for Replacement

A replacement may be considered for:

  • A verified manufacturing defect in the product.

  • Receiving a different product or variant from the one ordered.

  • Receiving an incorrect quantity.

  • Any product, part or accessory included in the order being missing at the time of delivery.

  • Any other defect that our quality-control team determines to be attributable to manufacturing.

Minor differences in hair color, shade, texture, wave pattern, length, density or appearance may naturally occur in human hair products and may also appear different because of lighting, photography or display settings. Such reasonable variations are not considered manufacturing defects.

Normal wear and tear, improper handling, incorrect maintenance, chemical treatment, coloring, bleaching, excessive heat, installation damage or damage caused after delivery will not be considered manufacturing defects.

3. Reporting a Defect

Any manufacturing defect, incorrect product or missing item must be reported to Baal Bazaar within 24 hours of delivery.

The customer must provide:

  • Order number/invoice details.

  • Clear photographs of the product and packaging.

  • Clear photographs/videos showing the claimed defect or discrepancy.

  • Any additional information reasonably requested by our quality-control team.

We recommend recording an unboxing video from the time the parcel is opened, particularly for claims involving missing, damaged or incorrect products.

Claims made after the 24-hour inspection period may not be eligible for replacement.

4. Return Authorization

Please do not send any product back without our approval.

After receiving your complaint and supporting evidence, our team will review the claim.

If the return is approved, we will provide instructions regarding where and how the product must be returned.

Any product returned without prior authorization from Baal Bazaar may not be accepted.

5. Condition of Returned Product

For a replacement claim to remain eligible, the product must be returned:

  • In the same condition in which it was received.

  • Unused and unworn.

  • Unwashed.

  • Uncut and untrimmed.

  • Uncolored or unbleached.

  • Without chemical or heat treatment.

  • Without installation, alteration or modification.

  • With all original tags, bands, seals and labels intact.

  • In its complete original packaging with all accessories/components supplied.

Products showing signs of use, alteration, installation or improper handling will not be eligible for replacement.

6. Return Dispatch & Tracking

Once the return has been approved by Baal Bazaar, the customer must dispatch the product within 48 hours of receiving the return approval/instructions, unless otherwise agreed by us in writing.

The customer must provide Baal Bazaar with a valid and trackable courier tracking number immediately after dispatch.

Failure to dispatch the product within the required time or failure to provide valid tracking information may result in rejection of the replacement claim.

Unless Baal Bazaar specifically agrees otherwise in writing, the customer is responsible for arranging the return courier and paying all return shipping, insurance, customs, duties and other transportation charges.

Note: the customer initially arranges the return, but if Baal Bazaar confirms a manufacturing defect or dispatch error, reasonable return courier charges will be reimbursed or credited by Baal Bazaar. 

The customer is responsible for ensuring that the returned shipment is securely packed and adequately insured. Any loss or damage occurring during the return transit will be the customer's responsibility.

For international returns, customers must follow the shipping/customs instructions provided by Baal Bazaar. Any customs duty, import charge or other expense arising because the return was incorrectly declared or shipped may be charged to the customer.

7. Inspection & Approval

Receiving a returned product does not automatically mean that a replacement has been approved.

Once the returned product reaches us, it will be inspected by our quality-control/production team.

If the claimed manufacturing defect, incorrect product or discrepancy is verified and all conditions of this policy have been complied with, the replacement claim will be approved.

If our inspection determines that the product has been used, altered, damaged after delivery, improperly handled, or that the reported issue is not a manufacturing defect, the replacement request may be rejected.

8. Replacement

Once the claim is approved after inspection, Baal Bazaar will provide a replacement of the same product and variant, subject to availability.

If the identical product/variant is temporarily unavailable, our team will contact the customer regarding the available replacement options or expected availability.

A replacement cannot ordinarily be exchanged for another product merely because of a change of preference, color choice, texture choice, length or other selection made by the customer.

9. Refunds

As a general policy, Baal Bazaar does not offer refunds for hair extensions, wigs, toppers or other human hair products.

A refund will be considered only in exceptional circumstances where Baal Bazaar has expressly agreed to or guaranteed a refund in writing at the time of the order.

Where such an exceptional refund has been expressly approved, only the eligible cost of the material/product will be considered. Shipping charges, bank/payment charges, customs charges and other associated costs are non-refundable unless specifically agreed otherwise in writing.

Any approved refund will be processed only after the returned goods have been received and inspected by our production/quality-control team.

10. Change of Mind / Incorrect Selection

Returns, refunds or replacements will not be provided for:

  • Change of mind after placing or receiving an order.

  • Incorrect length, color, texture, density or product selected by the customer.

  • Minor natural variations associated with genuine human hair.

  • Differences caused by screen/display settings or lighting.

  • Products that have been used, worn, installed or altered.

  • Damage caused by improper use, maintenance, storage, coloring, bleaching, chemicals or heat treatment.

Customers are therefore requested to carefully confirm all product specifications before placing an order.

11. Important Condition

All replacement or exceptional refund requests are subject to compliance with this policy.

Failure to report the issue within the specified period, return the product within the required timeline, maintain the product in its original eligible condition, or follow the return instructions provided by Baal Bazaar may make the claim ineligible for replacement or refund.

12. Contact Us

To report a manufacturing defect or request an authorized return/replacement, please contact:

Baal Bazaar Pvt. Ltd.
Email: info@baalbazaar.com

Please include your order number, details of the issue, and clear photos/videos when contacting us.

Important: Do not send any product back until you have received return authorization and shipping instructions from Baal Bazaar.